Privacy Policy

At Memories Kept, we are committed to protecting your privacy and handling your personal information responsibly.

Information We Collect

When you place an order or contact us, we may collect information such as:

Your name
Delivery and billing address
Email address
Telephone number (where provided)
Personalisation details you choose to include
Payment information (processed securely by Shopify and our payment providers)

We never store your full payment card details.

How We Use Your Information

We use your information to:

Process and fulfil your orders
Personalise your products
Respond to enquiries
Provide customer support
Comply with legal and tax obligations
Improve our website and services

We only use your information where we have a lawful basis to do so.

Sharing Your Information

We only share your information where necessary to provide our services, including trusted providers such as:

Shopify
Payment processors
Royal Mail and delivery partners
Professional production partners (where applicable)

These providers only receive the information required to fulfil your order.

Cookies

Our website uses cookies to improve your browsing experience, remember preferences, analyse website performance and support essential website functions.

You can manage your cookie preferences through your browser settings.

Data Security

We take appropriate measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Your Rights

Depending on your circumstances, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information where appropriate
Restrict or object to certain processing
Request a copy of your data

If you'd like to exercise any of these rights, please contact us.

Contact Us

If you have any questions about this Privacy Policy or how your information is used, please get in touch through the contact details provided on our website.