Terms of Service

Welcome to Memories Kept. By using our website and placing an order, you agree to the following terms and conditions.

Orders

By placing an order, you confirm that all information you provide is accurate and complete.

For personalised products, please check all names, dates, messages and other details carefully before submitting your order or approving any proof.

Pricing

All prices are shown in Pounds Sterling (£) and include VAT where applicable.

Prices may change at any time without notice, but changes will not affect orders that have already been placed.

Personalised Products

As personalised and made-to-order products are created specifically for you, they cannot normally be returned or exchanged unless they are faulty or we have made an error.

Product Images

We make every effort to display our products as accurately as possible.

Colours may vary slightly depending on your screen settings and the printing process.

Delivery

Estimated processing and delivery times are provided for guidance only and are not guaranteed.

Memories Kept cannot accept responsibility for delays caused by Royal Mail or circumstances beyond our reasonable control.

Intellectual Property

All designs, artwork, photographs, logos, text and content on this website remain the property of Memories Kept unless otherwise stated.

They may not be copied, reproduced, distributed or used without prior written permission.

Limitation of Liability

Our liability is limited to the purchase price of the item ordered, except where a greater liability is required by law.

Nothing in these Terms excludes or limits any statutory rights available to consumers under UK law.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will take effect once published on this website.

Contact Us

If you have any questions regarding these Terms of Service, please contact us using the details provided on our website.